Get help with Encypher.
Customers open a support ticket from the dashboard. Everyone else can write to us through the contact form. The APIAPI: Application programming interface: a way for one program to ask another to do a job, such as sign a file. docs and the status page answer many questions first.
Where to get help
| Where | Best for |
|---|---|
| Dashboard support | Customers with an Encypher account. Sign in, open a ticket, and follow its history. Paid plans can also write to support@encypher.com. |
| Contact form | Everyone else: questions before you sign up, partnerships and press. |
| API documentation | Endpoints, request formats and error responses. |
| Live status | Whether a service is having trouble right now. It is a live snapshot, not a service record. |
What to put in a request
- What you were trying to do, and what happened instead.
- Where it happened: the page, tool or API endpoint, and the time, with your time zone.
- Any error message or reference code you saw. A ticket opened from the dashboard can attach these for you, and you can remove any of them before you send.
- For a file or text that failed a check: the file name and type, or the text itself.
- Never send API keysAPI key: A secret string that identifies your account when your software calls an API. Keep it out of public code. or passwords.
What a contract adds
| Topic | Public support policy (version 1) | Your signed contract |
|---|---|---|
| Response and fix times | None promised. | Only when your contract sets them. |
| Uptime and service credits | None promised. | Only when your contract sets them. |
Create. Mark. Endure.
Signed in? Open a ticket. Not a customer yet? Write to us.